Frequently Asked Questions
The questions our customers ask most often, answered in full. If yours is not here, open a support ticket and we will answer it directly.
Ask us something elseFrequently asked questions
- How do I pay for a domain or hosting plan?
- Checkout supports M-PESA, Airtel Money, card and bank transfer through our secure IntaSend checkout. An invoice and receipt are issued for every payment.
- How long does it take before my domain is active?
- Most domains activate within minutes of a confirmed payment. Kenyan .ke domains are normally confirmed within 24 hours.
- Do I need hosting to register a domain?
- No. You can register a domain on its own and add hosting, business email or a website at any time.
- What does lifetime hosting mean?
- You pay once for a storage tier and there is no recurring hosting fee on that account. Domains are billed separately each year.
- Can I upgrade my hosting plan later?
- Yes. You pay the difference between the plans and we migrate your account with no downtime.
- Is SSL included?
- Yes. Every hosting plan includes a free SSL certificate that renews automatically. Paid OV and wildcard certificates are also available.
- Can I get a refund?
- Refunds are reviewed against our refund policy. Domain registrations cannot be reversed once the registry has processed them.
- How do I contact support?
- Open a ticket from the support page or email sales@africaonehosting.co.ke. Tickets are the fastest route for account-specific issues.