Privacy Policy
This policy explains what personal information we collect when you register a domain, buy hosting or contact support, why we collect it and how we protect it.
Information we collect
We only collect what is needed to provide and bill for your services.
- Account details: name, email address, phone number and billing address
- Domain registrant details required by the registry
- Payment references from our payment provider — we never store full card numbers
- Technical logs such as IP addresses used for security and abuse prevention
How we use it
To register and manage your services, issue invoices and receipts, provide support, send service notices such as renewal reminders, and meet our legal and registry obligations.
Sharing
We share data only with domain registries, our payment provider and infrastructure partners, strictly as required to deliver your service. We do not sell personal data.
Your rights
You may request a copy of your data, ask us to correct it, or ask for deletion where we are not legally required to keep it. Email sales@africaonehosting.co.ke and we will respond within 30 days.
Retention and security
Account and billing records are kept for as long as legally required. Data is transmitted over encrypted connections and access is restricted to staff who need it.